Shipping Policy

Last updated: 1 October 2026

Shipping at a Glance

Overview

This Shipping Policy applies to all orders placed on shopleatherjackets.com. The website is operated by Metaleap Ltd, trading as Shop Leather Jackets, a company registered in England and Wales under company number 16000256, with its registered office at 5 Darbyshire Close, Bolton, England, BL1 4BR, United Kingdom.

Every jacket is prepared in the size you select. The delivery estimates below include both the time needed to prepare your jacket and the time it takes to reach you. Please read this policy before you order.

Where Your Order Ships From

Orders are dispatched from Pakistan and delivered directly to your door by DHL Express, FedEx or UPS. Every parcel is fully tracked from dispatch to delivery.

Because your order is an international shipment, it passes through customs on arrival in the UK or EU. We handle this for you:

• Delivery is free, with no minimum order value.
• Import duties and taxes are prepaid by us (Delivered Duty Paid). There is nothing to pay on delivery.
• Returns go to our UK address in Bolton, so you never need to send anything abroad. See our Refund and Returns Policy.
• Customer service is handled by Metaleap Ltd, our UK company, by email and WhatsApp.

Processing and Dispatch Time

Your jacket is prepared to order after we confirm your payment. Our current processing time is up to 7 business days from order confirmation. Business days are Monday to Friday, excluding public holidays in England and Wales.

Orders placed on a weekend or public holiday are processed from the next business day.

The processing time is an estimate. In rare cases, such as unusually high order volumes or supplier delays, it may take longer. If your order will be delayed beyond the estimate, we will email you with a revised date. You can then choose either to wait or to cancel for a full refund.

Delivery Times

Once dispatched, orders are sent by tracked express courier. Estimated total delivery times from order confirmation are 10 to 14 business days for the United Kingdom (England, Scotland, Wales and Northern Ireland) and the European Union.

Delivery times are estimates, not guarantees. Delays can happen because of weather, customs checks, carrier disruption, public holidays or peak periods.

If you have not received your order within 30 days of order confirmation, you may cancel and receive a full refund. Your statutory rights relating to late delivery are not affected.

Delivery Costs

Delivery is free on all orders to the United Kingdom and to every European Union member state. There is no minimum order value. The price shown at checkout is the total price you pay. We never add delivery charges after you order.

Countries We Deliver To

United Kingdom: England, Scotland, Wales and Northern Ireland.

European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We do not currently deliver outside the UK and EU. If you are elsewhere and would like to order, email us at contact@shopleatherjackets.com.

Customs, Duties and Taxes

All orders are shipped Delivered Duty Paid (DDP). Any import VAT, customs duty and clearance fees are paid by us. You will not be asked to pay anything to the carrier on delivery.

If a carrier ever asks you for a payment on delivery, please do not pay it. Contact us straight away and we will resolve it with the carrier.

Customs may occasionally ask the recipient for information, such as confirming identity or contact details, to complete clearance. Customs checks can add a few days to delivery.

Tracking Your Order

When your order ships, we email you a dispatch confirmation with the carrier name and tracking number. If you have not received it after 7 business days, please check your spam folder. Then contact us with your order number.

Custom Leather Jackets

Jackets ordered through our custom jacket service are made to your own measurements and specifications. They may need more time than the standard 7 business days. We will confirm the expected production time before we start work, and you can cancel for a full refund before production begins if the timescale does not suit you.

Delivery Address

Please check that your delivery address is complete and correct before placing your order. If you need to change it, contact us as soon as possible. We can usually update it before dispatch.

If a parcel is returned to us because an address was incorrect or incomplete, we will contact you to arrange redelivery. Any extra delivery cost caused by an incorrect address may be payable by you, subject to applicable law.

Missed Deliveries

If the courier cannot deliver your parcel, they will usually leave a card or send a notification with redelivery or collection options. If the parcel is not collected within the carrier’s holding period, it may be returned to us. We will then contact you to arrange redelivery or a refund. We will not charge you for redelivery if the failed delivery was our fault.

Lost, Delayed or Damaged Parcels

If your parcel appears lost or delayed, email us with your order number and we will open an investigation with the carrier. If a parcel is confirmed lost, we will send a replacement or give you a full refund, whichever you prefer.

If your parcel arrives damaged, please keep the packaging and send us photos of the packaging and the jacket with your order number. Faulty or damaged goods are covered by our Refund and Returns Policy. There is no strict deadline for reporting damage, and your statutory rights are not affected.

Changes and Cancellations Before Dispatch

You can cancel your order at any time before it is dispatched for a full refund. For changes to size, colour or delivery address, contact us as soon as possible. We will make the change if production has not yet started.

Contact Us About Delivery

Metaleap Ltd (trading as Shop Leather Jackets)
5 Darbyshire Close, Bolton, England, BL1 4BR, United Kingdom
Email: contact@shopleatherjackets.com
WhatsApp: +44 7561 590318
We reply to all messages within one business day.