Last updated: 5 August 2026

Overview

This shipping policy applies to all orders placed through Shop Leather Jackets, operated by Metaleap Ltd. Every jacket is finished to order in the size you select, so our timescales below cover both the production and the shipping stage. Where a product page shows an item as available, it means we can accept your order and dispatch it within the dispatch window set out below.

Please read this policy before placing your order so you understand the expected timeframes.

Dispatch Time

All orders are dispatched within 7 business days of order confirmation. Business days are Monday to Friday, excluding public holidays in England and Wales.

Order confirmation is sent by email once your payment has been processed successfully, and production of your item begins at that point. You will receive a dispatch confirmation email, including tracking details, as soon as your order leaves us.

Delivery Times

Total delivery time, inclusive of the dispatch window, is 10 to 14 business days from order confirmation. Within that, United Kingdom orders typically arrive in 10 to 12 business days and European Union orders in 12 to 14 business days.

Delivery times are estimates and are not guaranteed. While we make every effort to deliver within the stated timeframe, occasional delays may occur due to factors outside our reasonable control, including weather, carrier disruption, customs processing or periods of high demand.

If we have not delivered your order within 30 calendar days of the date your contract with us was formed, you may contact us at contact@shopleatherjackets.com with your order number to cancel the order and receive a full refund, in line with your rights under the Consumer Rights Act 2015.

United Kingdom Delivery

We offer free delivery on all orders shipped within the United Kingdom, covering England, Scotland, Wales and Northern Ireland. There is no minimum order value for free delivery. All UK orders are sent to your door by a tracked delivery service.

European Union Delivery

We deliver to the United Kingdom and to all 27 European Union member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Delivery is free to all of these destinations, and all applicable import duty and VAT are prepaid by us under our Delivered Duty Paid policy described below, so nothing extra is charged on delivery. EU delivery times may be slightly longer than UK timescales depending on the destination country and local carrier handling.

We currently deliver only to the United Kingdom and the European Union. If you are outside these regions and would like us to consider your country, email contact@shopleatherjackets.com.

Customs, Duties and Taxes on International Orders

All EU orders are shipped on a Delivered Duty Paid (DDP) basis. This means any import VAT and customs duty owed to the destination country are calculated and paid by us before dispatch, so there is nothing further for you to pay on delivery and no carrier will contact you for additional charges. The price you pay at checkout is the total price.

Delivery times for international orders may still be affected by routine customs clearance at the border. Any delays caused by that process are outside our control and are not included in our estimated delivery timeframes.

Custom Leather Jackets

Orders placed through our custom leather jackets service may require additional production time beyond the standard 7 business day dispatch window, depending on the complexity of the build. Where your custom order requires a longer timeline, we will confirm the expected dispatch date by email before production begins, and total delivery time will be communicated to you individually at the point of order confirmation.

Dispatch Confirmation

Once your order has been dispatched you will receive a dispatch confirmation email. If you have not received it within 7 business days of placing your order, please check your spam folder first, then contact us at contact@shopleatherjackets.com with your order number.

Delivery Address

It is your responsibility to provide an accurate and complete delivery address at checkout. We are not liable for orders that are delayed, lost or returned to us because of an incorrect or incomplete address that you have provided. If an order is returned to us because of an address error, we will contact you to arrange redelivery and any additional shipping cost will be your responsibility.

Failed and Missed Deliveries

If a delivery attempt is unsuccessful, the carrier will usually leave instructions explaining how to arrange redelivery or collect your parcel from a local depot. The exact process depends on the carrier handling your delivery. If the parcel is not collected, or redelivery is not arranged within the carrier’s holding period, it will be returned to us and we will contact you to arrange redelivery. Where the failed delivery was caused by an error on our part or by the carrier, redelivery will be free of charge.

Lost or Damaged Parcels

If your parcel appears to be lost in transit, contact us at contact@shopleatherjackets.com and we will investigate with the carrier. For UK deliveries we treat a parcel as lost if it has not been delivered within 15 business days of dispatch; for EU deliveries the investigation period is 25 business days from dispatch. If the investigation confirms the parcel is lost, we will offer you the choice of a replacement or a full refund.

If your parcel arrives damaged, please do not discard the packaging. Contact us within 48 hours of delivery where possible, with your order number and photographs of the damaged packaging and goods, so that we can investigate with the carrier quickly. Contacting us later than this does not affect your statutory rights: you may reject faulty or damaged goods within 30 days of delivery for a full refund under the Consumer Rights Act 2015.

Changes to Your Order

If you need to change your delivery address or any other order detail after placing your order, contact us at contact@shopleatherjackets.com as soon as possible. We will do our best to accommodate changes before your order enters production or is dispatched, but we cannot guarantee that changes are possible once production has begun.

Contact

For delivery enquiries, contact us at: Metaleap Ltd, 5 Darbyshire Close, Bolton, England, BL1 4BR. Email: contact@shopleatherjackets.com