FAQ’S
Leather jacket questions, answered.
Everything you need before you order from Shop Leather Jackets, in one place. If you are weighing up sizing, leather types, delivery to the UK or EU, or how a custom build works, the answers below cover it. Each product page also carries its own size chart and material details, and the team is on hand by email if your question is not here.
We have grouped the questions into ordering and sizing, materials, delivery, and returns and care. Still stuck? Head to Contact Us and we will reply within one working day.
FAQ
Frequently Asked Questions
Every product page carries a size chart with chest, shoulder, sleeve and body-length measurements in centimetres and inches. The simplest method is to measure a jacket you already wear well and match those figures to the chart, rather than relying on standard dress sizes. If you land between two sizes, message the team and we will point you to the right one.
Yes. Women’s petite jackets are drafted for frames 5’3″ and under, with shortened sleeves and rebalanced body length. Tall jackets for men and women extend the sleeve and torso. Slim-fit cuts run closer through the body for a sharper line. Each sits on its own pattern block rather than being a scaled version of the standard fit.
Pick a base style, then choose the leather, colour, lining, hardware and your measurements. Start from one of our designs or send a reference image, and we will confirm the build and price before anything goes into production. Send the details through our custom jacket enquiry and the team will take it from there.
You can pay by Visa, Mastercard, American Express or Discover, as well as Apple Pay, Google Pay. Card and wallet payments are processed securely by Stripe, and card details are never stored on our servers. Prices are in pounds sterling and include everything payable. Delivery is free and import duties are prepaid by us, so the total at checkout is the total you pay.
Yes. Every jacket is genuine animal leather: cowhide, lambskin, sheepskin or suede, from established tanneries. We do not sell bonded leather, polyurethane or any synthetic substitute. The material for each style is listed on its product page.
The catalogue spans black and the full brown family, from tan and cognac to camel, chocolate, coffee and mocha. Beyond that you will find beige, burgundy, grey, maroon, olive green, and brighter shades like red, blue, pink and purple, plus white and off-white. Availability varies by style, and each colour is shown true to the leather on the product page.
Yes, to every UK postcode and all EU member states, free on every order. Orders are dispatched from Pakistan by DHL Express, FedEx or UPS, Delivered Duty Paid. That means import VAT and customs duty are paid by us, nothing is payable on delivery and no carrier will contact you for extra charges. You receive tracking as soon as your jacket ships.
Orders are dispatched within 7 business days, and most arrive within 10 to 14 business days in total, depending on your location. Custom builds can take longer, and we confirm the timeline with you before production starts. You will receive tracking as soon as your jacket ships, so you can follow it from dispatch to doorstep.
Hang it on a wide padded hanger in a dry, ventilated spot, away from plastic bags. Wipe marks with a damp cloth and let it air-dry, never near direct heat. Condition smooth leather with a quality balm every few months. Suede and nubuck need a soft brush and a protector spray. Care notes come with every order.
Yes. If you want to stock our jackets or order in volume, we work with retailers and bulk buyers across the UK and EU. Minimum quantities and pricing depend on the styles and quantity you need. Send the details through our custom jacket enquiry page, listing the styles, quantities and your target date, and we will reply with bulk pricing and lead times.
No. All UK and EU orders ship Delivered Duty Paid, so import VAT and customs duty are paid by us. The price at checkout is the total price. If a carrier ever asks you for payment, do not pay it. Contact us and we will sort it out.
With basic care, a well-made leather jacket lasts for many years and develops character as it wears in. Condition it once or twice a year, hang it on a wide hanger and keep it away from direct heat.
You have 14 days from delivery to tell us you are cancelling, and you do not need to give a reason. You then have a further 14 days to send the jacket back. Try it on as you would in a shop. If it comes back worn, altered or damaged beyond that, we may reduce the refund to reflect the loss in value. Return postage is paid by you. Refunds are issued to your original payment method within 14 days of the jacket reaching us.
If a jacket arrives faulty, damaged or not as described, you have 30 days to reject it for a full refund under the Consumer Rights Act 2015. After 30 days and within six months we will repair or replace it, and if a repair or replacement is not possible or does not work, you are entitled to a full refund. We cover return postage on faulty items. Email us with your order number and photographs and we will arrange the return.
Custom jackets made to measurements or a specification you provide are exempt from the 14-day cancellation right under Regulation 28(1)(b), because they are made for you alone. Selecting a size, colour or style from our standard catalogue is not a custom order, and those jackets carry the full cancellation right. The exemption does not cover faults.