Last updated: 5 August 2026

Overview

At Shop Leather Jackets, operated by Metaleap Ltd, we want you to be satisfied with your purchase. This policy sets out your rights to cancel, return and receive a refund for goods purchased from our website, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015 and the EU Consumer Rights Directive 2011/83/EU.

This policy applies to all orders placed through Shop Leather Jackets. It does not affect your statutory rights.

Your Right to Cancel (Standard Orders)

For standard catalogue orders, where you select from our existing designs, sizes and colours, you have the right to cancel your order within 14 calendar days. The cancellation period begins on the day after you receive the goods. If your order is delivered in multiple shipments, the cancellation period begins on the day after you receive the last item.

You may also cancel your order at any time before the goods are dispatched.

To cancel, inform us of your decision by contacting us at contact@shopleatherjackets.com with your order number and a clear statement that you wish to cancel. You do not need to give a reason. We will send you an acknowledgement of your cancellation by email.

Model Cancellation Form

You may use the form below to cancel, but you do not have to.

To Metaleap Ltd, 5 Darbyshire Close, Bolton, England, BL1 4BR, contact@shopleatherjackets.com:

I hereby give notice that I cancel my contract of sale for the following goods — [describe the goods]
Ordered on / received on — [date]
Order number — [number]
Name of consumer — [name]
Address of consumer — [address]
Signature of consumer (only if this form is sent on paper) —
Date —

Custom Leather Jackets

Orders placed through our custom leather jackets service, where you specify bespoke measurements, materials, colours or design details, are exempt from the right to cancel. This exemption applies under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Article 16(c) of the EU Consumer Rights Directive, which exclude goods made to the consumer’s specifications or clearly personalised.

Custom leather jackets are therefore non-returnable and non-refundable except where the goods are faulty, damaged on arrival or not as described. If your custom order has a manufacturing defect, contact us within 30 calendar days of delivery and you may reject the goods for a full refund, or ask instead for a repair or replacement, in line with your rights under the Consumer Rights Act 2015.

How to Return Goods

If you exercise your right to cancel, you must return the goods to us without undue delay and in any event within 14 calendar days of informing us of your cancellation. Goods should be returned to the address provided in your cancellation confirmation email.

Returned items must be unworn and unwashed and in the same condition as when you received them. You may try the jacket on to check the fit, as you would in a shop, but it must not have been worn outdoors or show signs of use or alteration.

Please return the jacket with its original tags, labels and packaging where possible. If these are missing we may reduce your refund to reflect any loss in value, but we will not refuse your cancellation on that basis alone.

We may reduce the refund amount to reflect any diminished value of the goods where they have been handled beyond what is necessary to establish their nature, characteristics and fit.

Return Shipping Costs

For non-defective returns, where you are exercising your right to cancel, the cost of returning the goods to us is your responsibility. We recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost or damaged in return transit.

For defective goods, goods damaged in transit or goods not as described, we will cover the return shipping costs. Please contact us before returning defective items so that we can advise on the process.

Refunds

Once we receive your returned goods and confirm they meet the return conditions, we will process your refund within 14 calendar days. Refunds are issued to the original payment method used at checkout. Depending on your payment provider, it may take additional time for the refund to appear in your account.

If you cancel before dispatch, we will process your refund within 14 calendar days of receiving your cancellation request.

We may withhold the refund until we have received the goods back, or until you have provided evidence that you have sent the goods back, whichever is earlier.

Exchanges

We do not currently offer direct exchanges. If you would like a different size, colour or style, please return the original item for a refund under this policy and place a new order for the replacement item through the website.

Faulty, Damaged or Misdescribed Goods

Your statutory rights under the Consumer Rights Act 2015 are separate from your cancellation rights and are not affected by this policy.

If goods are faulty, damaged on arrival or not as described, you have the right to reject them within 30 calendar days of delivery for a full refund. After 30 days and within six months of delivery we will offer a repair or replacement in the first instance; if repair or replacement is not possible or is unsuccessful, you are entitled to a full refund. After six months from delivery you may still be entitled to a repair, replacement or partial refund, but you will need to show that the fault was present at the time of delivery.

To report a problem, contact us at contact@shopleatherjackets.com with your order number, a description of the issue and clear photographs showing the defect or damage. We will respond within two business days to confirm the next steps.

Items Not Covered by the Cancellation Right

The following are not eligible for cancellation under this policy: custom leather jackets made to your personal specifications, as described above; gift cards and vouchers; and items that have been worn outdoors, washed or altered after delivery.

Where goods come back without their original tags, labels or packaging, or show handling beyond what is necessary to check their nature, characteristics and fit, we will still accept your cancellation but may reduce your refund to reflect the loss in value.

None of the above applies where goods are faulty, damaged on arrival or not as described. Your statutory rights always apply.

Late or Missing Refunds

If you have not received a refund within the stated timeframe, please check first with your bank or payment provider, as processing times vary. If the issue persists, contact us at contact@shopleatherjackets.com with your order number and we will investigate.

Contact

For returns, cancellations or refund queries, contact us at: Metaleap Ltd, 5 Darbyshire Close, Bolton, England, BL1 4BR. Email: contact@shopleatherjackets.com

Your statutory rights as a consumer are not affected by this policy. For further information on your rights, visit the Citizens Advice website at citizensadvice.org.uk or contact your local Trading Standards office.