Refund and Returns Policy

Last updated: 1 October 2026

Returns at a Glance

Overview

This policy applies to purchases from shopleatherjackets.com. The website is operated by Metaleap Ltd, trading as Shop Leather Jackets, a company registered in England and Wales under company number 16000256, with its registered office at 5 Darbyshire Close, Bolton, England, BL1 4BR, United Kingdom.

This policy explains how to cancel an order, return goods and receive a refund. It reflects the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 for UK customers. For EU customers, it reflects the national laws implementing the EU Consumer Rights Directive 2011/83/EU and Directive (EU) 2019/771. Nothing in this policy affects your statutory rights.

Your 14-Day Right to Cancel

For standard orders, where you choose one of our existing designs, sizes and colours, you may cancel within 14 days of the day you receive your order. You do not need to give a reason. If your order arrives in more than one parcel, the 14 days start the day after you receive the last one.

You can also cancel at any time before your order is dispatched, for a full refund.

How to Return an Item: Step by Step

1. Tell us. Email contact@shopleatherjackets.com or send a WhatsApp message to +44 7561 590318. Include your order number and a clear statement that you wish to cancel or return. You can use the model cancellation form below, but you do not have to.
2. Pack the item. Include the jacket and, where possible, its original tags and packaging. Put a note with your order number in the parcel.
3. Send it back within 14 days of telling us, to:
   Metaleap Ltd (Returns)
   5 Darbyshire Close
   Bolton, England
   BL1 4BR
   United Kingdom
4. Keep your proof of postage. We recommend a tracked service. Keep the tracking number until your refund arrives.
5. Get your refund. We refund you within 14 days of receiving the item, or of receiving your proof of postage if that comes first.

Return Postage Costs

Change of mind or different size: if you return an item because you changed your mind or would like a different size, you pay the return postage.

• From the UK: you can use any tracked UK postal service, such as Royal Mail Tracked or a courier of your choice.
• From the EU: your return is an international shipment to the United Kingdom. The cost depends on your country and chosen carrier and is paid by you. Please check the price with your local postal service or a courier before sending. Mark the parcel as a “returned goods” shipment. We pay any UK import charges on returned goods, and you will not be charged them.

Faulty, damaged, or different from what you ordered: we cover the full cost of returning it, whether you are in the UK or the EU. Please contact us before sending it, and we will either send you a prepaid return label or reimburse your reasonable postage cost.

Condition of Returned Items

You may try the jacket on as you would in a shop. To receive a full refund, please return it in the condition you received it. It should be unworn outside, unwashed and unaltered, ideally with its tags and packaging.

Missing tags or packaging do not remove your right to return. However, if the jacket has been handled more than needed to check its nature, characteristics and fit, we may reduce the refund to reflect the loss in value. Examples include wearing it outdoors, washing it or altering it. Any deduction will be explained to you and will reflect only the actual loss in value.

We do not charge restocking fees.

Refunds

• Refunds go to the payment method you used to order: card, Apple Pay or Google Pay. We will not use another method unless you agree to it, and it costs you nothing.
• Returned goods: we refund within 14 days of receiving the item, or of receiving proof that you posted it, whichever is earlier. In practice, we usually process refunds within 5 business days of receipt.
• Cancelled before dispatch: we refund within 14 days of your cancellation, usually within 2 business days.
• The refund includes the full product price and any delivery charge you originally paid. Standard delivery is free.
• Your bank or card provider may take 3 to 10 business days to show the refund on your statement.

Exchanges

We do not offer direct exchanges. If you need a different size, colour or style, return the original item for a refund as described above and place a new order. If you are unsure about sizing, message us before ordering and we will help you choose.

Custom Leather Jackets

Jackets made through our custom jacket service are made to your own measurements, materials or design. They cannot be returned simply because you changed your mind. This exception is allowed by Regulation 28(1)(b) of the Consumer Contracts Regulations 2013 and Article 16(c) of Directive 2011/83/EU, and we will remind you of it before you confirm a custom order.

This does not affect your rights if a custom jacket is faulty, damaged or not made to the specification you agreed. In that case, the faulty goods section below applies.

Faulty, Damaged or Incorrect Items

If your jacket is faulty, damaged, not as described or not what you ordered, contact us with your order number, a short description and photos. We will pay for its return and offer a repair, a replacement or a refund, depending on your statutory rights and your preference.

UK customers: under the Consumer Rights Act 2015, you have 30 days from delivery to reject faulty goods for a full refund. After 30 days, you are entitled to a repair or replacement. If that fails or is not possible, you may be entitled to a price reduction or a refund. Faults that appear within six months of delivery are presumed to have existed at delivery unless we can show otherwise.

EU customers: under Directive (EU) 2019/771 and your national law, we are responsible for any lack of conformity that becomes apparent within at least two years of delivery. Some countries give you longer. Remedies include free repair or replacement and, where applicable, a price reduction or refund.

Natural variations in leather grain, texture and shade are characteristic of genuine leather and are not faults, as long as the jacket matches its description.

Model Cancellation Form

You may copy and send this form, but you do not have to.

To: Metaleap Ltd, 5 Darbyshire Close, Bolton, England, BL1 4BR, United Kingdom. Email: contact@shopleatherjackets.com

I hereby give notice that I cancel my contract of sale for the following goods: [describe the goods]
Ordered on / received on: [date]
Order number: [number]
Name: [name]
Address: [address]
Signature (only if sent on paper):
Date:

Late or Missing Refunds

If you have not received your refund within the timeframe above, first check with your bank or card provider. If it still has not arrived, contact us with your order number and we will look into it straight away.

Contact Us About a Return

Metaleap Ltd (trading as Shop Leather Jackets)
5 Darbyshire Close, Bolton, England, BL1 4BR, United Kingdom
Email: contact@shopleatherjackets.com
WhatsApp: +44 7561 590318
We reply to all messages within one business day.

Your statutory rights are not affected by this policy. For independent advice, UK customers can visit Citizens Advice. EU customers can visit the European Consumer Centres Network.